Customer Experience Experts

The online marketplace has opened up new ways to trade, technology gives customers new ways to shop and spend, and merchants need new ways to approach their consumers. It’s naive at best to think a cookie cutter approach to customer contact will work for eCommerce merchants. In short, you need to rethink how you engage your customers.

You’re a small business with big dreams. Put your best foot forward when entering the marketplace with a team of professional assistants managing your calendar and keeping the pipeline of new customers open. Our team makes sure every call that comes in is answered in the most effective way to grow your business.

Our team will make your caseload lighter. Never let a client or a detail slip through the cracks with our team of professionals manning your calls.

You know the meaning of good service. CR Downtown Cien SRL seamlessly integrates with any FOH POS system. Let us handle the order placing so your team can better serve your in-house guests.

Any health professional’s office has too much important work to do to be tethered to a phone line all day. Whether in dental, optometry, general practice, CR Downtown Cien SRL will provide a highly trained group of receptionists who will provide your patients and clients with a personalized, timely and empathetic experience.

From private insurance to corporate banking our team can adapt to the needs of your firm to ensure client queries are fielded timely and accurately.

Keep your leads organized with a remote personal assistant. You’ll be able to better serve your existing client base knowing all your messages and memos will be neatly waiting for you when you’re back in the office.