About Us
CR Downtown Cien SRL is the firm you
need to better engage
and evolve.
CR Downtown Cien SRL is a Costa Rican-based, technology-enabled, full-service customer experience service partner. Over 5 years of exceptional customer care leadership at our disposal, Aventus is the firm you need to better engage and evolve.
Multiple businesses engage their valued customers across a number of channels including phone, email, chat, and social media. At CR Downtown Cien SRL, we seize every opportunity to enhance each customer interaction and tailor them specifically to create the exact experience you want. Our customer service omni-channel experts are available 24/7 to meet your customer needs.
Our experienced customer service agents deliver a full range of call center services. We address product questions, order placement, billing charges, membership details, returns, and complaints. In addition to outstanding support, our services extend to lead generation, sales acquisition and customer retention programs.
At CR Downtown Cien SRL, we value our people. We operate with kindness, respect & integrity. We support and value each other. We’re a team of innovators. We're creative consultants in our approach, and constantly work to go above and beyond to meet our client’s needs. We’re entrepreneurial and embrace the hustle. We’re passionate in our pursuit of excellence.
When our clients succeed, we succeed!
We collaborate with ambitious brands and people. We’d love to build something great together.
- Your customers won’t wait and neither should your business.
- By analyzing both agent and project KPI’s, we find problems and offer solutions to help you reach your business goals.
- We make switching and/or launching with Aventus simple and thorough. Eliminate guesswork and deploy proven strategies. Our team will hold your hand through every step of the transition.
- To learn more about how KPI’s can drive project performance and help guide future business-critical decisions, contact us and schedule a complimentary Customer Service Audit.
Contact Us
- +506 8821-8245 Call to speak to someone today!
- sales@crdowntown.cr Send us an email and someone from our team will get back to you shortly!
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Office Address
Avenida 5, Calle 1 y 3, Piso 3
El Carmen, San Jose Centro Costa Rica
Request a Proposal
Please fill out your information, and someone from our client success department will get with you shortly!
Ecommerce
The online marketplace has opened up new ways to trade, technology gives customers new ways to shop and spend, and merchants need new ways to approach their consumers. It’s naive at best to think a cookie cutter approach to customer contact will work for eCommerce merchants. In short, you need to rethink how you engage your customers.
Home Services
You’re a small business with big dreams. Put your best foot forward when entering the marketplace with a team of professional assistants managing your calendar and keeping the pipeline of new customers open. Our team makes sure every call that comes in is answered in the most effective way to grow your business.
Legal
Our team will make your caseload lighter. Never let a client or a detail slip through the cracks with our team of professionals manning your calls.
Restaurants
You know the meaning of good service. Aventus seamlessly integrates with any FOH POS system. Let us handle the order placing so your team can better serve your in-house guests.
Health Care
Any health professional’s office has too much important work to do to be tethered to a phone line all day. Whether in dental, optometry, general practice, Aventus will provide a highly trained group of receptionists who will provide your patients and clients with a personalized, timely and empathetic experience.
Finance
From private insurance to corporate banking our team can adapt to the needs of your firm to ensure client queries are fielded timely and accurately.
Real Estate
Keep your leads organized with a remote personal assistant. You’ll be able to better serve your existing client base knowing all your messages and memos will be neatly waiting for you when you’re back in the office.
Job application
Apply to be a CR Downtown Cien SRL customer service professional.
Work from home and join our team of qualified, dependable, and empathetic customer service professionals.
Job application
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